WHAT MAKES US DIFFERENT...
Understanding and Expertise
Every company is different. The culture, the habits, … What works in one company doesn’t necessarily fit in another organizational culture. We bring our expertise and help you to adapt it to your specific needs. As we tend to say: ‘It is your party.’
Customer focus is not an empty word for us. The sustainability of your organization is key and our main focus. Our role is that of catalyst and empowerer of your process towards a customer and employer centric organization.
Focused on innovation
Innovation is a very broad term. Essentially, it is about integrating new ways of working and new features so that you can make your work as easy as possible, and that for your customers, collaborating with you is child’s play.
We do not limit ourselves to giving advice, because we believe that advice does not go far enough and gives too little ROI. We support you in your process up to the implementation of your employer and customer centric projects.
1. Understand your challenge
We need to get to know each other. To sense your collaborative efforts to create a customer and employer centric organization so far and to agree on the level of service you expect from collaborating together.
2. Create a clear vision
What are the themes that matter when it comes to customer centricity? What do you want your customer to say about your organization? This will be our focus while working together.
3. Build strong commitment
Customer centricity will stand or fall by the enthousiasm of your teams. We need to get everybody’s buy in and cooperation. And that means building an employer centric organization. The power low in the organization, and a supportive management style.
4. Get things done
We start training and coaching your teams. If your goal is to create real value for your customers, then they have to feel that you’re there for them. That you want their business to thrive.
Together we create a clear context wherein your teams can take initiative and work as if they were running their own business.
throughout the cooperative (action plan for each member)
5. Keep the flywheel spinning
Our collaboration is coming to an end, while your collaboration within your teams and with your customers is reboosted. We reflect also on the process itself. What are your lessons learned to continue our approach for your sustainable future?