Become a truly customer-centric leader in your field.
Our mission?
We empower teams to put customers first. When you put your customers first, success isn’t just a goal – it’s a given.
Why We Do What We Do
Every organization has the potential to thrive when its people work together toward a common goal: creating real value for customers.
We know how to unlock that potential.
Using our proven set of building blocks, we’ll help you transform into a truly customer-centric leader in your field.
Three magic building blocks
CIC – Collective Goals that Inspire
Align your team with a shared purpose that drives meaningful impact. Keep your customers front and center, inspiring a relentless focus on delivering exceptional value and achieving extraordinary outcomes.
CIC – Innovative Ways of Working
True customer-centricity is about empowering people and refining processes. Challenge conventions, rethink structures, and embrace digital innovation to create a streamlined, agile organization built around your customers’ needs.
CIC – Collaborative Efforts for a Thriving, Customer-Centric Culture
Foster a culture where every individual feels valued, engaged, and empowered to contribute their best. Real collaboration and open communication fuel a powerful synergy that transforms client experiences and drives sustainable growth.
Our unique and proven approach
“What makes CIC so unique is that in their approach, they have eye for all stakeholders. They understand what is important for people and teams. They get everybody involved and enthusiastic.”
Koen Van WiemeerschBusiness Owner - Van Wiemeersch
collective goals innovative ways collaborative efforts
collective goals innovative ways collaborative efforts
collective goals innovative ways collaborative efforts
collective goals innovative ways collaborative efforts
collective goals innovative ways collaborative efforts
High energy drives high performance
Align passion
with purpose
with purpose
And the results will speak for themselves
Your first and central point of contact
Ann Lemaire is your first point of contact. She draws up the trajectories and engages the appropriate support. Even when she hands over the support to colleagues, she remains your central point of contact.
““For years now, Ann has made the difference within our organisation thanks to her hyper-personalised approach. On site or at the central office, everyone who has had the privilege to receive guidance or training from Ann has come out of it stronger than before and have meanwhile been able to take important personal and/or professional steps.””
Didier BogaertSales & Marketing Director - Meno Group
Are you ready to transform into a genuinly customer-centric organization?
Koolmijnenkaai 68, 42
1080 Brussel
Office France
1 H Rue Louis Duvant
59220 Valenciennes
Connect
+32 (0) 494 728 155
ann.lemaire@cicc.be
Int. Consultancy & Coaching BV • BTW BE 0646.889.931 © 2025